I like that it lets me keep track of my waiting list so easily! It also helps organize all our events in one place which makes scheduling easier than ever before!! The only thing I don't really care much for are some of its features such as being able to see who has checked out at what time but not if they have shown up yet (which could help us figure out how many tables we need).
We use this software mainly because there isn't anything else available right now that does everything we want it too do. Also, since we're using it mostly during special occasions, most people haven't heard of it until recently anyways. So far, no complaints from guests either! They love having an easy way to check-in online while avoiding long lines.