Bought as a present for my husband. When his birthday came, the refund deadline had just passed. We noticed that there is discoloration at the end of the ram that is the same color as the rust. (See photos.) It has a light texture and we cannot get rid of it with cleaning. It just looks dirty. This is very frustrating as I was very happy to receive this gift and it was a disappointment. We attempted to contact the manufacturer by visiting their website and filling out the form provided to send them our contact information and concern. The form never worked and we tried several different internet browsers and several days a week. (Just in case it was a server issue.) We even registered our email address with them and never received a confirmation email. I feel like we tried everything we could. I love the real product and would happily rate it higher if I had a clean, bug-free version. I just can't find anyone to turn to!
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