I like all aspects about this product it just works great with no problems at all! It has been easy using so far even though my computer have some issues sometimes but nothing big enough that not working or getting fixed quickley!! Not much i dislike yet maybe more things could be added/fixed? Maybe better looking UI would make me preferrable tho :). Just give them try they are good products very helpful when needed tooo. We get into our clients computers easily without any problem now we dont need physical presence anymore :) I like that it's very easy to set up. Also, it's easy to navigate and find what you're looking for. It's also a great tool to be able to show others how to do things when they have problems. Sometimes it does freeze or not load sometimes, but this happens with other programs too. I recommend trying out Remote Utilities to see what you think. It's very helpful to be able to show people how to do things when they need help. Also, it's easy to set up and helps me keep my computer running smoothly.