It is very user friendly; it has helped us track our order status from pick-up at warehouse through shipment out of distribution center until receipt by customer! We also utilize this software for receiving inventory into warehouses as well tracking issues that have come up throughout production process such as broken parts or missing components etc., so we are able resolve those problems right away instead waiting till they get back orders again which usually takes weeks sometimes months!! I would like more options within system but overall i am satisfied because its helping me keep organized what needs my attention when where things need fixing/replacing along supply chain flow.