I like that they are open to new ideas from their client's side as well! They have helped me many times when it comes down choosing materials for my interior space designs or just providing advice about what makes sense within budget constraints of our project plans (and not overspending).
Sometimes there can be some delays between us having conversations via email/phone but overall i'm happy we've been able work together very smoothly through emails - which saves time & money compared w other designers who charge more upfront fees before getting started :).