My printer arrived in a box sealed with tape which tells me that either someone else sent it back or it's not new. Software and ribbon installed and trying to print. It prints the company logo and photo but not the text. It took me a while to find the phone number, discreetly hidden in a little booklet. My call went straight to voicemail. For a product that cost me so much I expected these people to call back! Two and a half hours later they didn't call back. I'll wait another day and then send it back.
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