I purchased this as part of testing several headsets for use in our small call centre. Unfortunately, contrary to another review, this is NOT 100% compatible with the Grandstream 2160 or other Grandstream phones. The headset part works fine but the switch doesn't work and there's no way to get it to work. That means if you're sitting at your desk and don't mind pressing the button on your headset AND your phone to answer or hang up the call, you're fine. But it just doesn't support remote reply or end, and it can't. You will need a Plantronics headset for this and I suggest reading the manual available on the headset website specifically for Grandstream phones. I ended up buying a Plantronics CS540 with their ADP-80 EHS cable. Works perfectly.
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