They had all of my paperwork, they were very professional with their customer service reps (I have never met one I didn't like), there was no hassle at customs when coming into Canada from US! The only thing about them which could be better would probably just come down do cost; however we did not feel it necessary as everything went smoothly for us anyway so wasn’t an issue really but if you are looking out your own personal experience then maybe give some thought? We used this particular business because our shipment came straight through without being stopped by border agents/customs officers etc..