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1 Level
1317 Review
52 Karma

Review on Heartland Dinerware by Byron Forman

Revainrating 5 out of 5

Easy enough system, wish pricing wasn'

I like that it's easy to use for our small business because we don't have many employees or managers at this time but if you do need more help with training there are plenty online tutorials as well! It is not very user friendly when using in multiple locations/stores which would be helpful considering how busy restaurants get during peak hours.

img 1 attached to Heartland Dinerware review by Byron Forman

We've been able fix some issues ourselves by going through their support team via chat however they only respond once every few months sometimes longer than others depending upon what issue needs attention. If price was lower then maybe people wouldn’t mind paying $50-$100 per month just to keep up-to date software. Also having an employee train all new hires who will work under them about certain aspects such as inventory control etc., also helps ensure consistency across stores within same location where applicable.

Pros
  • Easy interface
  • User friendliness, layout & navigation
  • Customer service response times were good compared other companies' reps especially since no manager wanted assistance troubleshooting so had difficulty reaching anyone else.
  • Pricing structure (per store), ease + accessibility
Cons
  • Mostly okay, but...