I like the features such as being able to see my appointments online before coming into office which was very helpful when there were so many people! This also helped me check off what items came in or didn't come in with ease. The ability to access this app throughout most places, including work locations made it easy since sometimes we have our phones at different spots than the computer would be. Sometimes getting the service called doesn’t always take place right away but once they get started they are quick about finishing things up. It helps cut down time by doing all paperwork digitally rather then having to write everything out every visit!! The ease of logging in with my phone or computer. I can access all of my pet's info at one time without having to go back and forth between apps. It would be nice if it could sync up across devices so I only have to log into once instead of twice. Have been able to keep track of everything about our cats and dogs since we started using this app!