If you are looking for a backpack where the main zipper won't open after 2 months, this backpack is for you! My laptop's zipper has failed (I've probably used that zipper about 20 times in the 2 months I've had it). I went through a warranty process that adidas doesn't even service because they don't actually make these backpacks, they just put their logo on them. My replacement arrived today and not only is it not nearly the same colour, it is a Utility 2 and not a Utility 4. So they sent me a replacement pack that is 2 generations older than what I bought. I will be selling a replacement asap and buying a north side or something else that can really meet the expectations I have in a duffel bag.
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