I like how quickly they are able to respond, their customer service team always responds very fast with any question or problem you may have! The software has made our life so much easier as we now don't need multiple people copying files into different folders every time something needs inputting in an event file (as before). It's also great that it can be used by both internal staff & external clients which makes things alot quicker when doing large events/conferences etc - especially if there are many changes being requested at once from various sources!! There really isn't anything i dislike about this product but would say maybe try out other products first such as Eventbrite? We use fordella primarily for managing all of my client information along side creating customised reports using Excel within Microsoft Office 365.