Everything about the product is perfect from pricing structure of messaging services upto customer care and also technical knowledge of their employees working on this platform. Sometimes it might seem little difficult at first for new users as they are not familiarized well with technology but once you get used to all stuff then everything looks good like how easily you will be able to handle such services. There were nothing which I disliked by using this great platform but yes they need some more training facilities before offering their services especially for beginners who don't know much about computer networking and its usage and other things related to internet technologies. The benefit was that we are able to provide an excellent mobile presence throughout India. By using the best customer care system. The ability for bulk messaging is outstanding; it allows me as an admin of my program very quick turnaround time when needed by clients. I also like how reliable their system has been over multiple years that they have provided this product! Nothing at all really!! They're awesome overall but nothing comes up from them other than great customer care which we do appreciate so far. Bulk texting via phone numbers using different carriers (Txt2Wav).