I liked how easy it was to use as an admin or user! It made my life so much easier when managing clients and their accounts!! There are not many things i dont like about this system but maybe if there were more ways of tracking leads? That would be helpful. If youre looking into purchasing this product look at other products from epixel first because they have some great ones out too. This helps me keep track of client information better than any program we've used before. It provides me easy access into my reports as opposed to having to run them through Excel or Google Sheets. I can have multiple sheets open at once without difficulty. When you download this program it will prompt you to install additional programs which are not necessary. For example Adobe Reader. Take care when downloading because there are others just like it but they may be free. This helps me keep track of clients and their leads so I know who has lead potential and who does not etc.