I enjoy working closely as an account manager who is always there for my client! Everyone at this agency really cares about their business, they are willing to go above and beyond what's needed but not pushy or rude.
The support staff members do great job keeping everything running smoothly when something does come up that isn't immediately apparent from looking through documentation/training material (i'm new). They also have helped me develop training materials which were used by other reps after i left so it was good knowing those resources would be available if someone else joined later down line without any additional effort required. We had some problems initially getting set-up since both parties didn't fully understand each others processes however once everyone learned how things worked together became very effective!!