The software has everything you need for your work, from data analysis to reporting! I like that it's easy enough for anyone without programming experience to use as well - sometimes complex programs can be difficult even if they have great support or training materials available online (which this program does not).
Sometimes there are minor bugs which make using certain features hard but nothing too serious here either so far. We're solving many problems at once with our reports including tracking down leads who haven't responded after multiple attempts; we also get weekly sales statistics about how much revenue each product generates every week/month etc.