I chose this cable cover kit because I read reviews that not only gave high praise for this product but also from a company that always made sure everything was done right , if some orders have been placed, and therefore got lost. So when I received my kit with the main jacks that were too big for a line that size, I immediately contacted the company to ask how I should deal with it - either give me a full refund and send it back or send it back Just send me the correct connectors that weren't in my kit (which I think would be cheaper than the postage for the kit). The first response was an offer to give me 50% back. I was surprised and declined the offer as I was clearly entitled to a full refund but offered them an opportunity to do what they appeared to have done to other customers, correct their mistake and ship me the parts originally promised. that others have had similar issues receiving kits with missing or incorrect parts, I'm guessing they don't have very good quality control when they even assemble these kits. I ended up sending everything back and opting for another company's product.
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