I use JSCAPE for two main reasons. One is to protect our customer's files from being stolen or downloaded by others. The second reason is that it allows me to store large amounts of information in one place. It's easy to set up, easy to use, and can be accessed via Windows, Mac OSX, iOS, and Android devices. It's also very inexpensive compared to other products we have used. We do not need any technical support from JSCAPE as far as I am aware. It's great because we can keep important files safe and easily accessible.