Washers/bolts are missing, the rear of the stem has popped out and the internal hydraulic box has been opened. Parts were not attached properly and loose in box, dent on other parts. It's likely that the missing hardware fell out of a poorly sealed box during shipping. The chair is fine and very basic. If my old office chair hadn't broken I would have returned. Luckily I had screws/washers from other chair designs and was able to assemble them.
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