I love that they have an online portal for all of your vendors to be able to find you, allowing me as their account manager / logistics consultant to quickly see if there is anything we can work out or not! This has been very helpful in saving us time since it eliminates having to call each vendor individually with questions. Their customer service team responds promptly when ever needed so far everything has gone smoothly even though this is my first experience using them. We haven't had any real issues yet but are still looking into what would benefit our business most from this platform. So far no complaints just benefits found by being able to use one place instead of contacting multiple companies at once. It's helped cut down on lost time while searching through different sites trying to get answers.