The software is easy to use and has all of the features you need for my business. It is very user friendly. I have not found anything I dislike about this program. I would highly recommend it to anyone looking for a good product at a reasonable price. There are many different options for this software so there are bound to be many things you like or dislike. However, I can say that the customer support is great! They are always willing to help you out. I am able to monitor all of my computers and servers from one place. This helps me keep track of everything.