The customer service is great! I love how easy their system works to track my employee's information as well it being accessible from any device (mobile or desktop). There are some features that could be simplified such as adding/editing email addresses without having them retype everything in each time they want an update done. It does what we need & do with our data so far has been very helpful at keeping up w other departments when changes happen outside of HR department control like FMLA applications etc..