I love how easy it was for me as an individual or small team member to create my own page/post within our site without having to rely too much upon someone else's knowledge or experience.
The support staff are very helpful when you need them but otherwise don't get involved unless there's something specific they're able to help out with (such as uploading images). There aren't any downsides at this time - everything seems like it works well! It would be nice if we could have more control over some aspects such as customizing colors etc., however these things do not seem overly difficult once figured out so no complaints here either. We used moo because we wanted flexibility regarding layout options while also being able to use social media sharing tools easily from inside the system itself.