Easy to navigate, intuitive interface that makes it easy for our team members without any training or experience in Excel/Power BI services at all! The ability is there but some features are missing (e-commerce integration). I would love if they can improve this area too so we could use their API's more effectively with eCommerce integrations as well. If you're looking out solutions where analytics don't matter much then go ahead otherwise have multiple options available like Google Analytics etc which will help us understand what users do better than just using PowerBI tools only I like how user friendly it is. I did not like the customer service. I feel like it is a little difficult to navigate at times. I think it is a great tool. It is easy to use and user friendly. It is great for a small business like mine. I am able to gather all of my data in one place. It is a great tool for me to keep track of my inventory and sales.