I like that they are very responsive and can answer questions quickly. It is also easy for me to communicate with them in regards to my website needs. They have some of the most reasonable prices around! Nothing really! Maybe it would help if we had more people working there? Like one person per department or something. But overall great team. Just make sure you know what you want. If you don't understand exactly how things work then this isn't the place for you. There's no way you will get all your questions answered when you go through an initial consultation. You need someone who understands everything about building sites from scratch up until launch day. The support staff helps tremendously as well once you're set-up. Great price point!