The nutcracker was perfectly packaged but the music box does not work. The bottom piece of metal does not rotate to allow the nutcracker to play its drum. I didn't want to force it so as not to break it. Do you have any tips on how to fix this or do I need a replacement? It was very disappointing when my friend opened it and it didn't work. It's charming and she loved it. Please answer so I know what to do. Thank you!
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