That it's easy to create dashboards with great visuals;The flexibility in terms of metrics you can easily track for your organization (such as number or volume);Great integrations like Zapier which let me connect Omnipanel directly into my CRM software such Zendesk / Slack etc.; It allows us to visualize all our feedbacks so we know exactly who needs help/who doesn't need any attention anymore - this makes decision-making much easier at work! I don’t dislike anything about omnipel itself but rather its integration capabilities especially if they have some other third party tools integrated within them e..g., zaprinder would be fantastic! Being able monitor what users are saying online using different social media platforms has been very insightful since now i'm always sure whether someone wants assistance regarding something specific before actually reaching out via mail or ticketing system.