Review on lemtalk by Neil Biondo

The ability to see all of our customer support tickets in one place, so we can keep an eye out for issues that are being reported by customers or not addressed quickly enough (or at least get notified if someone else has already responded). We've been using Lemtalks since it launched as part of Salesforce with Chatter but just upgraded recently from Enterprise Edition directly into Professional Plus which allows us access via desktop browsers instead - very useful when travelling away without your phone/tablets etc., especially during busy times where you need quick answers straightaway!! I would say there is nothing really negative about this product; however like any new software / platform sometimes things take time getting used too e..g learning how best use certain features vs others within different sections suchsas FAQ's &amp Quick Answers section versus ticketing system itself? This may be down more towards specific requirements though rather.