GREAT customer service. I managed to break off the rest of the spoon when taking it out of the box. It slipped out of my hands and hit my quartz countertop, snapping off a corner. I went to the website for the little info card that came with it (30 day guarantee). I emailed them to explain what happened and they responded very quickly and sent me a new leftover spoon free of charge and I didn't have to return the broken one. As for the quality. Yes, it's a bit fragile, but very beautiful. Definitely classes in the kitchen!
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