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1 Level
1298 Review
62 Karma

Review on AskBrian by Jerry Delic

Revainrating 4 out of 5

Great support for any business looking forward meeting clients

The system is very easy to use with an app in both iOS & Android, which makes it much easier than using some of those other systems that require you have access through their website or desktop application only (which I don't like).

img 1 attached to AskBrian review by Jerry Delic

There are times where my notifications will not come up when there should be one but it's rare so I'm ok about this as well since sometimes they do show after awhile even if just once! Sometimes things can get confusing especially at first because most people who ask questions tend to say something along "I am having trouble doing X" rather then stating what exactly isn't working correctly/what specifically needs changed etc.. This is why we created 'Ask Brian' - To help reduce confusion by providing clarification from multiple angles instead of guessing. We've been able solve our users problems without them needing us via chat every time now.

Pros
  • I enjoy the fact that the app sends me notifications any time a new question or new replies come in on any question of mine
Cons
  • Honestly I didn't really dislike anything and it took a few readings for me to understand the layout of questions a lot at first, but it has become very easy to navigate now