The support team has been very helpful, responsive to our requests for assistance as well as providing valuable insight into how their products work together so that we can make informed decisions regarding implementation solutions best suited towards us - especially when it comes time to implement enhancements or new functionality! I have not found anything negative about this product yet but if there was something specific they could improve upon then please let me know! We are implementing Salesforce CRM across all departments within an organization including accounting/finance.