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Netherlands, Amsterdam
1 Level
738 Review
62 Karma

Review on DOZAWA by Brian Young

Revainrating 5 out of 5

My Expectations Were Far Exceeded by DOZAWA

DOZAWA is an online retailer that specializes in tools and items for home repair; I have been a regular customer of the company, and I have to admit that they have surpassed my expectations in every way. Their website is simple to navigate, and in addition to providing a large variety of high-quality products at competitive costs, they also provide excellent customer service. The quality of DOZAWA's customer service is, however, what truly sets them apart from the competition. The customer service people are always kind, helpful, and knowledgable about the things they sell. They have gone above and beyond to ensure that my orders are completed to my satisfaction, and I have never been let down by their efforts. Due to the fact that I am a DOZAWA customer on a frequent basis, I have developed an appreciation for the company's dedication to excellence as well as their readiness to go the extra mile for their clients. I would strongly recommend DOZAWA to anyone who is looking for high-quality tools and materials for home remodeling.

Pros
  • Exceptional client service
Cons
  • Exchanges and returns aren't always easy.