First, the burner configuration was not exactly as shown. The smallest burner is in the bottom right corner, but the picture on the website shows the bottom left corner. It doesn't matter much. Before. However, the burner cap did not fit well and interfered with the auto-ignition mechanism. The company does not accept phone calls only emails (shown due to COVID. I don't know what the virus has to do with accepting phone calls. You can work from home). After almost two weeks of email correspondence, we received a replacement, but it was the wrong size (due to their misconfiguration, although I kept telling them it was the smallest burner). They have not responded to emails for the past few days. As the 1 month window is about to close I may have to return the device. Too bad, I didn't actually want to do that, only because of the wrong problem with the burner cap. This shows how important customer service is.
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