The support team is very quick to respond, knowledgeable in their field of expertise (logging) as well as providing excellent examples for our use case scenarios! If you are looking for enterprise-grade logging solutions that provide high availability at lower costs than other major players like Datadog or New Relic this solution should be your first choice. We have been able solve all issues we've had with log management so far without any additional services from them. I'm sure there will still come up some problems but they're addressing those quickly.