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Portugal, Lisbon
1 Level
736 Review
52 Karma

Review on KINSWOOD by Corey Harris

Revainrating 2 out of 5

Experience with KINSWOOD Online Store was disappointing

I was eager to check out KINSWOOD's online shop because I work as a product manager in the home improvement sector. My experience, however, was by no means positive. Although they offer a wide range of tools and accessories, their website's search and browsing were difficult to use and inconvenient. In addition, I discovered that many of their product descriptions lacked clarity and information. My attempts to get in touch with their customer service for help were met with unhelpful answers and protracted wait times. Finally, I found that one of the products in my order was faulty when it came, but getting a replacement was difficult due to their onerous return policy. Overall, I found KINSWOOD's online shop to be disappointing and would not suggest it to other professionals in the field.

Pros
  • A dedication to providing instruments of the highest quality.
Cons
  • inadequate return procedures and customer care.