Under the guarantee (and this is an obvious factory defect), nothing could be solved. The store in 2022 where it was bought had died by that time (phones / emails were silent). They answered the letter through the global site in a couple of hours, but they said that we are Bialetti USA, and in Europe you need to write to Italians (they gave mail). Predictably, no one answered the mail, but after registering on the site, I managed to open a ticket in which I described the problem and attached photos of the defective node. A couple of days later I received an answer that my appeal was accepted for consideration. A month later, the ticket was closed, as the problem was solved and I was asked to leave a review :))))).
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