I suspect it wasn't stored or transported at the right temperature because when it arrived at my doorstep in the winter it was the packages were freezing cold even though I met the courier at the door. I let the pouches come to room temperature before serving them to the cat the next day. The cat didn't come near. I smelled the food and it smelled disgusting. Chicken and gravy usually smelled appetizing. It didn't help. I returned the food and they sent me a replacement. Unfortunately the replacement had the same problem - arrived very cold, smelled strange, the cat didn't fit. This has happened to 3 of the last 4 orders for this item. I'm afraid to order it again because if this trend continues there's a 3 out of 4 chance I'll have to throw it away. I don't like these odds. I will try to order again in spring because my cats really enjoyed it.
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