Review on Respond by Jose Guevara

I like how easy it was for us, as users without tech experience at all (myself included) - we simply needed someone with admin skills who could get up an running quickly! The fact that our issue tickets are automatically assigned when they're created makes life so much easier than having them hanging about in email threads waiting their turn before being dealt-with by one of my colleagues from another team within this organisation.It also meant everyone knew exactly what stage each ticket had reached throughout its lifecycle which has been helpful too.I don't have any particular dislikes but would be interested if anyone knows whether there's anything else you'd wish were different? We've only just got going using Respond now after over two years trying other services out such as Zendesk etc; however once set aside time initially setting everything down I like that it allows us as an organization, we can handle both internal & external customers in one platform without having separate tools for each category of users (internal/external). It's not very user friendly so you do need some training before using this product efficiently but once trained its great! We are able solve issues with our clients more quickly than if they were handled internally through email alone which helps keep them happy while solving their issue at hand.