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Workpro Complaints Management System Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Customer Service, Complaint Management

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Description of Workpro Complaints Management System

Workpro complaints management software enables you to record, manage and report all complaints and customer feedback in one easy to use system. Workflow tools guide users through the correct procedure, improving service and productivity, as well as management visibility and reporting. Workpro comes ready to go with a configurable 3-stage complaints process out of the box, and the ability to add more case types at any time. Cloud or on-premise hosting available. Workpro is developed by CAS Ltd, an employee-owned technology company. We specialise in case management systems for complaints handling, HR/employee relations cases and other regulated casework. With over 17 years’ experience, our trusted Workpro case management software is used by public and private sector organisations worldwide.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great platform used by multiple businesses in Canada

I like that it's easy for me to log into my account online or via mobile app. It makes tracking customer service issues very easy! There are some features i would prefer not be there (ex. no option for audio recording). I think this is an excellent tool to have at your disposal if you want any way of knowing what customers are saying about their experience with your business. We've been using it since we launched our small business almost 2 years ago now and haven't had any problems so far…

Pros
  • Very user friendly
  • Easy access from all devices, tablet included
  • Great ability connect multiple social media platforms such as Facebook.
  • Easily accessible information by viewing in one single place "Complaint" tab under dashboard page where new complaint/complaint updates can easily located; also allows sorting complaints alphabetically within each category e.g general comments section
Cons
  • Mostly okay, but...

Revainrating 4 out of 5

Great product and easy implementation

The ease of tracking tickets via work pro is great! There are still some custom fields that could be added so it's not perfect but its pretty good for what we need at this time!! Customer service has been excellent as well from start-to-finish with support staff! I would like more options outside of just text (maybe audio) within our internal ticketing platform instead if being limited only by email communication. Also have an option where customers can choose which department they want their…

Pros
  • The interface is easy to use, it is easy to find anything you are looking for
Cons
  • the option to add custom fields to tickets would be great

Revainrating 5 out of 5

A must need software if you run IT support agency

I like that it is very simple for customers/clients or employees of companies who are having problems with their service providers. It allows them to post any issues they may have had from start till end-end so as we can easily track down what was happening at each stage. The only downside i found about this product has been its inability to give me more options when posting comments since there's not much customization available yet but hopefully will be able to do more once development…

Pros
  • Easy accessibility
  • Compatible platform; easy interface.
  • Very helpful in keeping all information organized
  • Great customer support team
Cons
  • Some difficulties