Header banner
Revain logoHome Page
Michael Hughes photo
1 Level
1338 Review
42 Karma

Review on Workpro Complaints Management System by Michael Hughes

Revainrating 5 out of 5

Great platform used by multiple businesses in Canada

I like that it's easy for me to log into my account online or via mobile app. It makes tracking customer service issues very easy! There are some features i would prefer not be there (ex. no option for audio recording). I think this is an excellent tool to have at your disposal if you want any way of knowing what customers are saying about their experience with your business. We've been using it since we launched our small business almost 2 years ago now and haven't had any problems so far. Customer satisfaction has increased significantly which is great because we know that they're giving us good reviews when they do come back.

img 1 attached to Workpro Complaints Management System review by Michael Hughes



Pros
  • Very user friendly
  • Easy access from all devices, tablet included
  • Great ability connect multiple social media platforms such as Facebook.
  • Easily accessible information by viewing in one single place "Complaint" tab under dashboard page where new complaint/complaint updates can easily located; also allows sorting complaints alphabetically within each category e.g general comments section
Cons
  • Mostly okay, but...