Review on Workpro Complaints Management System by Johnny Bloomer

The ease of tracking tickets via work pro is great! There are still some custom fields that could be added so it's not perfect but its pretty good for what we need at this time!! Customer service has been excellent as well from start-to-finish with support staff! I would like more options outside of just text (maybe audio) within our internal ticketing platform instead if being limited only by email communication. Also have an option where customers can choose which department they want their emails sent into rather than having them automatically go through IT since there will always likely get stuck somewhere along those lines regardless.- Better reporting features - especially when trying to find specific users or departments who may potentially know why something went wrong.