I bought a component cable for my Xbox 360 (probably an arcade model) thinking I could use it to improve the picture and sound quality because I thought the computer cable I had didn't work. So I ordered this and the component cable audio cable either didn't work or my TV or Xbox couldn't use it. It was the same with my first cable. Realizing this, I contacted them and told them my story. First they told me how to use the cable, it helped but I knew how. They then gave me a full refund and let me keep the item. Overall this is a great seller, just search for the items you want.