Review on Revolutionary CRP229 Scan Tool - Launch 301050160 by Joseph Hamilton

This scanner has been in our shop for 3 months and we are having trouble connecting to the car's computer. When we call support they tell us that to learn how to use it we need to log into YouTube, there is nothing useful on YouTube. We have 10 cars a week that need to pull the simplest code. We have not been successful with this scanner. By the way, we are probably doing this wrong, but no help from the manufacturer, neither by letter nor by phone. I'm updating my original post. I just called support and they said they sold me a scanner that is not suitable for my country which is USA and they will not do anything. So I guess it's not our fault