My rating differs because I'll probably be using the 20 inch case for three months until my Golden Retriever puppy outgrows it. What surprised me the most was the seller's quick response to Delta's limitations on their 17" and 20". "Boxes. Jessica went out of her way to send a reply on the return of my 17 year old creation, which saved me untold heartache and surprise. The 20 inch cage is spacious, not indestructible, light but strong. It will do what I set out to do and is a good value. Balancing dog training with crate expectations should make a good combination. If not, their support team can help. probably solves the problem. I've read other reviews criticizing the lack of three-sided vents. The drawer has an end vent and a top vent. The sides open fully but have no vents when closed.
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