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Review on Scnvo Spice Rack Organizer: Sleek Wall-Mounted 2 Pack for Pantry Cabinet Door - Versatile Storage Solution for Kitchen & Bathroom - Sturdy & Stylish in Black by Dawn Fischer

Revainrating 5 out of 5

Better hope you don't have a missing part, Revain customer service is a joke.

Item is OK. Good looking, strong, easy to apply. However, Revain's customer service is terrible, beware. I received this package with only 3 of the 4 panels needed to hang both shelves. However, I didn't realize a plate was missing until I put the first shelf up, and I didn't have anchors on one side for the second shelf. Since the shelves were meant to be side by side, the only hanging shelf is now off-center above my stove. It's ok, I contact customer service to ask for a replacement plate, they can't do it. Okay so I'm asking for a package replacement with the intention of removing a panel and then sending it back as a missing part. The support rejects this. They require me to return the current package before sending a replacement. To do this I would have to remove an already installed shelf which would remove the anchors and finally I would have to move the shelves which would result in 6 extra holes in my wall. Unacceptable. I am forced to buy a complete second set only to end up returning the package with the missing record i.e. H. Same result on their part. Completely annoying and unnecessary.

Cons
  • Nothing