I ordered a 5'x50' roll to pack my car for spring break. I'm at school all year (even in the summer) and this will be my only opportunity to do something that big with my car in a very long time. After getting my car ready, I opened the box to find several feet of the top edge of the vinyl had been torn off. At the same time, there were scratches and cuts all over the stock. After contacting Revain and Vivivid to get some sort of refund, I was essentially told that I could either return the reel, get a refund and wait a month or so and get another one, or I could pay full price for the one Pay half of the product. Due to my school situation I can't wait to get a new roll as I now have the opportunity to wrap my car. My overall experience (both product and customer support) was terrible and I will take my business elsewhere if I ever try to get my car resealed.
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