The best thing about this product is that it can be used by people who do not have any technical knowledge as well.Also the customer service support team is always there to help you out if ever required.
I would recommend everyone to go through their free trial version before purchasing this product. It will give you an idea regarding its features which are very useful when compared to other products available in market today. We use this product at my work place where we manage our HVAC system remotely from the office location.