I like that they are constantly working to improve their product, which is great when something isn't quite right or doesn’t work as well as expected! They have been extremely helpful with all of our questions about how we can use mutinys products in order get more traffic coming through from organic search results (which has helped us grow immensely). There really aren’t any downsides at this point but if there was anything specific then i would mention just having someone else who could help out during busy times/weeks where things may be less active here might make sense? We've seen an increase since using them so far because everything works together perfectly now- no issues whatsoever!!