I really like that this is a programmable software rather than just being limited to functions we may not need as an organization. It's also one less person in our org who has to know how to use basic Excel or Word. The ability for it to track everything you want/need with ease would be nice but isn't necessarily required by us so when things go wrong they can usually fix themselves without any intervention from our end. Tracking patient information across multiple departments within my clinic and hospital.