I like that it has very detailed information about our customers in general as well of specific ones we are servicing at this time! Also being able to have all my notes together within one place makes me feel more organized than before using several different types of note taking methods/apps individually!! nothing really i dislike but some features would be nice if they could make them available offline (especially when there's no internet connection). It helps us keep track from day-to-day what questions come up throughout each call; also allows easy access online through computer or phone which saves paper work compared to keeping records manually.- Keeps your staff educated by making sure everyone knows current info so any changes can quickly communicated internally without confusion among employees - Our team members love how much easier everything comes across having such an extensive database system set aside specifically just for their needs while working out.